Water Services Transitioning to the City of Peterborough Starting April 1

City water services, currently provided by the Peterborough Utilities Commission on behalf of the City, will transition to a directly operated service by the City of Peterborough beginning April 1.

Photo courtesy of the City of Peterborough.

The City says there will be no immediate changes for customers.

Customer billing will remain the same at this time, with no changes required by customers for April 1. Customers will continue to receive water services bills from Peterborough Utilities for a period after April 1.

Notice will be provided to customers before any future change to billing. 

Customer service contact information will also remain the same after April 1.

The same Water Services team of employees that currently delivers high-quality water services and responsive customer service today as part of Peterborough Utilities will continue to deliver the service as they integrate into the City of Peterborough organization.

Water Services customer service can be reached at 705-748-6900, Monday to Friday, 8:30 a.m. to 4:30 p.m. 

City Council decided to streamline the governance structure related to the delivery of water services by transferring responsibility for that service delivery from Peterborough Utilities Commission, a local board of the City, to a directly operated model.

Council gave direction in June 2024 to proceed with the transfer to the City of water assets and operations, information technology assets and operations of the Riverview Park and Zoo.

Peterborough’s Riverview Park and Zoo will continue to be a publicly owned and operated facility, with Riverview Park and Zoo employees providing the same excellent care for animals and welcoming experience that has made the Park and Zoo an attraction for residents and visitors. 

A review of water and wastewater services, including both the sanitary and stormwater networks, in 2021-22, recommended the services be directly operated by the City to create operational efficiencies and align with City Council’s existing responsibility and accountability for water services.

In December 2023, City Council approved a motion to support in principle the transfer of the water operations to the City, with added stipulations that staff report back to Council in 2024 with further details on the transfer and that no current International Brotherhood of Electrical Workers employees be displaced as a result of the transition. 

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